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Survey platform

Simple pricing for complex research

Monthly collection credits

  • Standard response: 1 credit
  • Video or audio: +2 credits per minute

Audience Panel responses don't use credits

4,000 credits /month

  • Professional

    $400 Custom /month

    Billed yearly at $4,800

    Billed monthly

    Talk to sales for 20,000+ credits

    • 4,000 collection credits

    • 5 seats included

    • Advanced logic and quotas

    • CX surveys with NPS and CSAT

    • Multi-language surveys

    Get started free Talk to sales

  • Available on yearly plans

    Professional + Research Agent

    $1,100 Custom /month

    Billed yearly at $13,200

    Talk to sales for 20,000+ credits

    • Everything in Professional

    • AI presentations with Research Agent

    • Every figure verifiable to source data

    • Present in platform or export

    • Includes one expert-curated presentation

    View a sample presentation
    Talk to sales

  • Available on yearly plans

    Enterprise

    For organizations with advanced and customized needs.

    Custom

    Billed yearly

    • Custom collection credit limits

    • SAML / SSO and SLA guarantees

    • Dedicated account manager

    • Custom security and organizational needs

    Talk to sales
Research agent

Presentations you can verify

The Research Agent turns survey data into research presentations. Every number on every slide traces back to the source data, so your team can defend each claim.

  • Build with a prompt

    Bring insights from one or more surveys into a single presentation, then refine it with a prompt

  • Verify every number

  • Present with speaker notes

Included with the Professional + Research Agent plan. Have your first presentation curated by our research experts.

Advanced methods add-on

  • MaxDiff

    Prioritize long lists of features, claims, or messages with best-worst trade-off questions

  • Conjoint

    Measure willingness to pay and feature trade-offs with choice-based conjoint

Compare plans

Find the right plan for your research

Features Professional Professional + Research Agent Enterprise
Monthly collection credits 4,000 4,000 Custom
AI usage Included Included Included
Seats 5 5 Custom
Surveys Unlimited Unlimited Unlimited
Research Agent Yearly plans
Research Agent (AI presentations) Not included Included Included
Every figure verifiable to source data Not included Included Included
Expert-curated presentation Not included 1 with activation Custom
Advanced methods Add-on
MaxDiff and Conjoint $150/mo add-on $150/mo add-on $150/mo add-on
Survey creation & AI
AI survey builder Included Included Included
Import questions and documents Included Included Included
Premium themes Included Included Included
Images and videos Included Included Included
Multi-language surveys Included Included Included
CX metrics NPS and CSAT NPS and CSAT NPS and CSAT
Qualitative collection
Video and audio responses Included Included Included
AI-generated key insights Included Included Included
Topics, quotes, and word clouds Included Included Included
Advanced logic & flow
Conditional logic Advanced branching Advanced branching Advanced branching
Block randomization Included Included Included
Custom scripting Included Included Included
Custom redirect URLs Included Included Included
Variable management Included Included Included
Answer piping Included Included Included
Carry forward responses Included Included Included
Response quotas Included Included Included
Multiple collectors Included Included Included
Collector scheduling Included Included Included
Distribution & data integrity
Web & app embeds Included Included Included
QR code generation Included Included Included
Data validation Included Included Included
Respondent validation Duplicates/Bots Duplicates/Bots Duplicates/Bots
Analytics & reporting
Real-time analytics Included Included Included
Filtering & segmentation Included Included Included
Data exports SPSS/CSV/Excel SPSS/CSV/Excel SPSS/CSV/Excel
Report exports Included Included Included
Crosstabs Included Included Included
Automations & developer tools
MCPs for Claude and ChatGPT Included Included Included
14 direct integrations Included Included Included
API access and webhooks Included Included Included
Zapier and Make Included Included Included
Custom branding & identity
Add your brand logo Included Included Included
Remove Centiment branding Included Included Included
Custom domain (CNAME) Included Included Included
Enterprise security & support
Support level Priority email Dedicated rep Dedicated rep
SOC 2 Type II compliant Included Included Included
Two-factor authentication Included Included Included
SAML / SSO Not included Not included Included
SLA guarantees Not included Not included Included
Custom terms Not included Not included Included
HIPAA Compliance with BAA Not included Not included Included
Get started free for Professional Talk to sales for Professional
Talk to sales for Professional + Research Agent
Talk to sales for Enterprise

Buy targeted responses

Reach the exact audience you need through the Centiment Audience Panel. Responses are purchased separately and do not use your collection credits.

Explore Audience Panel

FAQs

What is a collection credit?

A collection credit is used when you collect a response from your own sources. A standard response uses 1 credit. Video and audio responses add 2 credits per minute, counted in one-minute increments, so a 45-second video response uses 3 credits, 2 for the video plus 1 for the response itself. Responses purchased from the Centiment Audience Panel do not use collection credits.

How does AI usage work?

AI usage covers everything Centiment generates or analyzes for you: writing questions and answer choices, analyzing sentiment and key themes in responses, and building Research Agent presentations. Every plan includes a monthly allowance.

What happens if I exceed my monthly collection credits?

We email you before you reach your limit. Your plan then upgrades to the next credit tier automatically, so fielding never stops mid-study. You can turn auto-upgrade off in Plan and billing.

Is qualitative analysis included?

Yes, on every paid plan. Open text, video, and audio responses are all analyzed, and video and audio are transcribed automatically. You get sentiment, themes and topics, key insights with the number of responses behind each one, and the relevant quotes filtered for you.

Can I brand presentations for my company or clients?

Yes. Customize the colors and visual style to match your brand or a client's. You can also include two logos, such as your company's and your client's, in the same presentation.

Do I have to buy responses from the Audience Panel?

No. Plan pricing covers the software and the credits you use to collect responses from your own lists, communities, and channels. If you need respondents you do not have, you can buy them from the Centiment Audience Panel separately, and those responses never use your collection credits.

Create your first survey for free

Collect up to 20 responses. Choose a plan when you are ready for more.

Get started free Talk to sales